Refund Request Policy

1. How to Submit a Refund Request

All refund requests must be submitted by email only to:

info@sealcorelines.com

Refund requests submitted through social media, WhatsApp, phone calls, or other informal channels will not be treated as official refund requests.

2. Required Information

To enable us to verify and process your request promptly, customers must provide the following:

• User ID and Consignment Number
• Proof of Payment — transfer receipt or payment confirmation
• Valid Government-Issued Identification matching the sender/customer details
• Refund Authorization Statement clearly stating the exact amount requested and the beneficiary's bank account details

Incomplete or unverifiable refund requests will not be processed until the required information is provided.

3. Verification & Processing

All refund requests are subject to verification. Sealcore International Lines reserves the right to verify the payment, consignment, identity of the requester, refund amount, and beneficiary details before processing any refund.

Once the request has been successfully verified and approved, refunds will generally be processed within 3–5 business days.

Processing time may be extended where additional verification, documentation, banking procedures, or other circumstances require further review.

4. Why We Require This Process

Our refund procedure is designed to protect both our customers and Sealcore International Lines.

• Security of Funds: To prevent unauthorized, fraudulent, or duplicate refund claims.
• Accurate Verification: To ensure that payments, consignments, customers, and refund beneficiaries are correctly matched.
• Compliance: To support applicable banking, financial, and internal control requirements.
• Transparency & Accountability: To maintain a clear and verifiable record of every refund transaction.

5. Customer Protection

We understand that refunds involve your money and therefore require the highest level of care. Our verification process is designed to ensure that every legitimate refund reaches the correct customer or authorized beneficiary securely.