Privacy Policy

1. Introduction

Sealcore International Lines ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website or mobile app
• Place a shipping order or request a quote
• Subscribe to our newsletter
• Contact us with inquiries or feedback
• Apply for employment opportunities
• Participate in promotions or surveys

This information may include:

• Full name
• Email address
• Phone number
• Mailing address and shipping addresses
• Payment information (credit card numbers, billing address)
• Username and password
• Business name and details (for corporate accounts)
• Government-issued identification (when required for customs clearance)

2.2 Automatically Collected Information

When you access our website or mobile application, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• IP address
• Browser type and version
• Pages visited and time spent on those pages
• Referring website or application
• Geographic location (country, city)
• Mobile network information

2.3 Location Information

We may request access to your device's location to provide location-based services such as:

• Finding nearby warehouses and pickup points
• Providing accurate shipping quotes based on your location
• Real-time shipment tracking
• Delivery notifications

You can enable or disable location services through your device settings.

2.4 Camera and Storage Access

Our mobile application may request access to:

• Camera: To scan barcodes, capture package photos, or upload identification documents
• Storage: To save shipping labels, receipts, and documents for offline access

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your shipping orders
• Creating and managing your account
• Processing payments and preventing fraud
• Providing customer support and responding to inquiries
• Sending transactional emails (order confirmations, shipping updates, delivery notifications)
• Sending promotional communications (with your consent)
• Improving our website, mobile app, and services
• Analyzing usage patterns and trends
• Complying with legal obligations and customs requirements
• Protecting against unauthorized access and ensuring security

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping and logistics partners
• Cloud storage providers
• Analytics providers
• Customer support platforms
• Email delivery services

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., customs agencies, courts, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (including tax and customs requirements)
• Resolve disputes and enforce our agreements

Shipping records may be retained for up to 7 years to comply with international trade regulations. You may request deletion of your account data, subject to our legal retention requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Analyze traffic and improve our services
• Deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website and mobile application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to countries outside your country of residence, including Nigeria and other countries where we operate.

12. Push Notifications (Mobile App)

With your consent, we may send push notifications to your mobile device to provide:

• Shipment status updates
• Delivery notifications
• Payment reminders
• Promotional offers and announcements

You can manage your notification preferences in the app settings or through your device settings.

13. Account Security

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect any unauthorized access to your account. We recommend:

• Using a strong, unique password
• Enabling two-factor authentication when available
• Logging out after each session on shared devices
• Keeping your contact information up to date

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)
• Displaying a notice in our mobile application

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe, typically within 30 days.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.